Return & Refund Policy

Every Known & Loved order is made just for you — your own photos, printed on your own set of cards — so our policy works a little differently than typical off-the-shelf retail.

All sales are final once printing begins

Because your cards can’t be resold to anyone else once personalized, we’re unable to offer refunds or exchanges for a completed, correctly-printed order — including for a spelling mistake, cropping choice, or photo you later wish you’d chosen differently. This is exactly why we ask you to review your set carefully and check the confirmation box before placing your order.

What we will fix

If your order arrives with any of the following, we’ll make it right with a reprint or refund:

• A printing defect or quality issue that wasn’t visible in your preview
• Damage that occurred during shipping
• An error on our end (for example, the wrong photo or design printed compared to what you approved)

Please contact us within 14 days of delivery with your order number and a photo of the issue, and we’ll take care of it.

Cancellations

If you need to cancel or change an order, contact us right away — we can only do so before your order has been sent to print. Once it’s in production, it can’t be cancelled or modified.

Lost packages

If your order doesn’t arrive within the expected window, let us know and we’ll work with our shipping partners to track it down or make it right.

How to reach us

Email brenna@timbercreekway.com with your order number and we’ll help however we can.